Quick – off the top of your head, what’s one of the most valuable sales and business skills that anyone can possess? Let me give you a hint…  It’s not negotiation, it’s not copywriting and it’s not networking.  In fact, it’s the ability to build rapport with everybody you encounter! When you’re able to build [...]

The skill of listening often gets a bad rap in today’s corporate environment.  After all, it’s usually the person who can shout the loudest and take the most credit for work completed that tends to advance up the ladder as quickly as possible. However, those who dismiss the power of listening without understanding how important [...]

In work – as in life – we all have a tendency to let bad behavior slide.  “Sure,” we tell ourselves.  “Everybody has faults…”  However, if these bad business habits aren’t corrected, they could do serious damage to your at-work reputation, causing you to miss out on the promotions and awards that you feel should [...]

Really, nobody likes receiving criticism.  There’s no doubt about it – whether it’s justified or not, hearing somebody speak critically of your work, your actions or your decisions stings. But here’s the thing…  We’re all going to be criticized at some point or another.  So what matters isn’t that the criticism occurred in the first [...]

Guys, it’s 2013 – it’s not 1993, when the use of email in business communications was first in its infancy.  For that reason, if you’re still making any of the following email etiquette mistakes, it’s time to put a stop to them once and for all, before they have a chance to do serious harm [...]